BMO Bank of Montreal – Defining a Great Customer Experience

Business Challenge:
To truly connect with customers on a personal and professional level in order to explore both immediate and unmet needs — and then address those needs

Established in 1817 as Bank of Montreal, BMO Financial Group is a diversified North American financial services organization serving more than 10 million personal, commercial, corporate, and institutional customers internationally. The organization is structured as three operating groups: Personal and Commercial Banking (BMO Bank of Montreal in Canada and Harris in the United States), Private Client Group (wealth management), and BMO Capital Markets. All share a common vision: to be the bank that defines great customer experience.

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