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One of the first questions I get asked, across the board, is about learning sustainment. Companies realize the importance of their investment in time and money, and they want concrete results to show for their efforts.

Ronnie Harris, Global Account Manager

Sales Training in New York

Richardson offers a variety of customizable sales training programs in NYC and Northeast Region. At the core of our approach to sales training is the consultative sales skills program. Consultative selling focuses on teaching sellers how to add value to every moment the send with their customers by engaging them in customer-centric based dialogue. More targeted or advanced program offerings like our selling with insights solution or our high-performance selling & sales negotiations training solutions, take the consultative selling approach to the next level – teaching selling behaviors that will help sales professionals further advance their ability to connect with clients. Sales coaching training programs in New York City and the Northeast Region are also available. Sales coaching training programs help sales leaders learn how to sustain and develop the lessons taught in our programs designed for sales representatives. Organizational leaders who complete sales coaching training learn that every interaction with their team is an opportunity to enhance their skills. Enhanced coaching skills support an organization’s overall dedication to constant and consistent improvement.

Meeting Client Selling Challenges in New York

More and more, clients have a concerted focus on reinforcement, both to retain knowledge and to optimize investment in training. One tool proving popular is Richardson QuickCheck™, an email-based program that delivers bite-sized learning to sales professionals while engaging their competitive drive using a game approach, with real-time tracking of results on leaderboards. These short, daily bursts of scenario-based questions appeal to multiple generations, as all learners basically want short, relevant, and easily accessible content. Coaching has become an integral part of reinforcement plans for clients. Richardson provides personalized coaching in several ways: one-on-one meetings, by phone, or by preparing individuals at the client company to take on the role of coach.

Additional Areas of Service Covered by the Richardson Sales Training Team in New York and the Northeast

Buffalo, Albany, Syracuse, Rochester, Yonkers, White Plains, Binghamton, Jersey City, NJ, Newark, NJ, Edison, NJ, Piscataway, NJ, Cherry Hill, NJ, Philadelphia, PA, Pittsburgh, PA, Scranton, PA, Hershey, PA, King of Prussia, PA, Harrisburg, PA, Allentown, PA, West Chester, PA, Conshohocken, PA, Wilmington, DE, Dover, DE, Newark, DE, Hartford, CT, New Haven, CT, Stamford, CT, Bridgeport, CT, Westport, CT

AtlantaAustinBostonChicagoFloridaHoustonAnd More!

Meet The Team

richardson sales training regional vice president ronnie harris
Ronnie Harris
Vice President

Ronnie is a consultant and advisor to clients, assisting in examining their sales and talent development needs. She recommends solutions that support the growth of their sales teams and take them to the next level of sales performance. She is responsible for managing existing client relationships and the development of new business.
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richardson sales training facilitator dennis grieco
Dennis Grieco
Master Training Consultant

Dennis facilitates programs based on clients’ needs, delivering training strategies and developmental programs in support of corporate business goals. He utilizes his real-life experiences to provide relevant and memorable learning points. Dennis challenges participants to work hard and raise their skill level through direct feedback and coaching. As the lead trainer on an enterprise-wide customer service initiative for a global financial services organization, Dennis trained 350 management employees and conducted a Train-the-Trainer certification to enable the organization to continue delivering the program to its nearly 3,000 frontline service employees.
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Karen Klein
Karen Klein
Senior Training Consultant

Karen brings her clients unique strategies for approaching sales hurdles that include effective communication techniques for identifying a company’s needs and utilizing that information in the sales process. Working directly with one sales manager, Karen was able to help a client work through a sales performance issue by identifying a need to bolster the sales representative’s confidence and determined the tactics that would work best to address that situation. In the end, she was able to identify issues and address them using Richardson’s Developmental Sales Coaching methodology and role plays.
Bill Lahr
Bill Lahr
Senior Training Consultant

As a senior training consultant, Bill develops and implements programs in sales, leadership, coaching, service, presentations, negotiations, and communications. He regularly consults with senior management to identify, assess, and implement training to support shifts in strategy, address critical business needs, and increase managerial effectiveness. He has worked with clients in industries including financial services, professional services, telecommunications, and manufacturing.
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Kimberly Dean
Kimberly Dean
Senior Training Consultant

Kim integrates her real-life experiences into the facilitation of her interactive workshops to validate the learning and challenge participants to improve their skills so they can strengthen customer relationships and grow revenue. As the lead trainer for a large a manufacturing company, she facilitated a program to institutionalize a more customer-centric- selling approach. Kim has also worked with several businesses in the financial services sector in their effort to change their paradigm, shifting from an internal focus to a value-added approach.
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Fred Bass
Fred Bass
Senior Training Consultant

Fred's foundation is teaching, first in the education arena and then to business audiences in the pharmaceutical and healthcare industries. His approach is to apply key principles of adult learning to maximize what trainees took away from their training sessions. Throughout Fred’s training experiences, he has learned the benefits of engaging participants with real-world experiences to which they can relate. Role modeling allows him to “practice what you preach” and demonstrate how sales best practices can bring success to a client’s strategy for growth.
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