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OUTFRONT Media Increases their Close Rate by 20%

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The Results

  • 20%Increase in close rate

  • 2xGrowth vs. competitors over last 3 quarters

  • 10%Revenue growth

The Challenge

OUTFRONT Media is one of the largest media companies in the US Nearly all of OUTFRONT Media’s Account Executives conduct their sales conversations by telephone and email. These forms of communication present a challenge because the company’s solutions are visual. This was a struggle for the sales organization and led to many transactional conversations.

Leadership recognized that Account Executives needed a better way to approach buyers who have new expectations in a world of competing digital solutions that leverage ROI and data rationale. Sales Managers within the company also needed to reconfigure their approach. While they were helping Account Executives move their sales forward, they didn’t provide coaching that developed long-term skills and critical thinking.

Watch the OUTFRONT Story

Our Approach

OUTFRONT Media partnered with Richardson Sales Performance to develop a blended learning sales training program that brought to life a new sales strategy based upon the tenants of Richardson Sales Performance’s Consultative Selling Framework. With this client-focused approach, Account Executives took the time to learn more about their clients and how their clients found them. They leveraged a thorough questioning strategy in which they learned the details behind the customer’s needs. Sales Managers participated in Consultative Selling and Developmental Coaching. They built the skill set to coach sales professionals to develop transferable skills, gain commitment to specific actions, hold people accountable for their commitments, and use data and observations to influence thinking.

Solutions that made this possible

Prosperous Account Strategy Training

solution selling training program

Solution Selling® Training

young sales professional sitting at her desk on the phone with a client using the consultative selling skills she learned in richardson's training program

Consultative Selling Training

one on one sales coaching services

Real Deal Sales Performance Coaching

ManagerToolkits Banner Manager Toolkit Meeting

Sales Manager Coaching Tools