Call Center Cross-selling: A Management Perspective: As Seen in Call Center Times

When Kathy Koultourides was asked five years ago to update the sales and training program for Burbank, California-based Aramark Uniform Services, she knew she had a serious geographical challenge to overcome.With 300 salespeople, 38 sales managers, and 98 general managers in 212 offices across the country, her biggest challenge was working in four different time zones. “It was a real juggling act,” she says.

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