Programmes for Service Professionals
Train your customer service team to deliver unexpected value
Make the insights gained from customer service conversations a source of value for your business and your customers
Service professionals often enjoy the greatest amount of access to customers. This access grants them the opportunity to delight customers, build loyalty, and add value by positioning additional services that might better solve the customer’s issue. However, for many service professionals, the ability to position additional services is an unfamiliar selling skill. Service professionals need training to change their thinking around how they approach the service call. Richardson Sales Performance offers programmes specifically designed to develop the mindset and skills to transform service professionals into an important new source of revenue.
Sales Training for Service Professionals
Enhanced Service through Consultative Sales Training
This programme provides customer service representatives with the process, skill, and attitude to effectively and efficiently lead customer calls while identifying opportunities and cues to provide further value and sell additional products and solutions.
Six Critical Skills Training
The Six Critical Skills training programme helps your team build the soft selling skills they need to help them open more doors, better understand customer needs, and position more value.
Enhanced Service for Retail Banking Training
The Enhanced Service for Retail Banking programme helps retail banking professionals shift their mindset to view sales as a way to add additional value to the customer, and position additional services and products as part of the solution.