Resource Logo

Hello, you are using an old browser that's not compatible and no longer supported. Please consider updating your browser to a newer version.

Contact Us Contact Us

On this page:

Key Issues in the Sales Negotiations Process

The key issue facing sales professionals during the negation process is that we think of selling and sales negotiations as two separate ends of a timeline. In truth, they exist together on a spectrum.

Every moment of selling involves employing some degree of sales negotiation skill. Therefore, it is more useful for sales professionals to view every sales conversation as another step toward closing a sale.

Effective sales professionals keep this in mind by shaping the customer’s perception of value. Keeping this approach in the context of the customer’s needs and priorities results in negotiation success.

How Consultative Sales Negotiations Are Different

A consultative sales approach to the sales negotiation process seeks to understand the deeper needs of the customer as the finish line comes more clearly into view. This collaborative engagement rises above the adversarial dynamic that many associate with the word “negotiation.”

Being consultative doesn’t mean relinquishing ground. In fact, consultative negotiators understand how to control the negotiation process and arrive at a mutually beneficial outcome.

Watch the video below to explore the impact a consultative approach has on the sales negotiations process in greater detail.

To learn more download the White Paper Winning the Sale Without Thinning the Sale: Negotiating With the Modern Buyer.

Strategies for Negotiating Sales

Sales professionals improve the outcomes of their negotiated agreements by adhering to these core strategies:

    • Strengthen relationships to build trust
    • Emphasize the value that they’ve created
    • Apply current research on how people make decisions
    • Transform an adversarial mindset to one of collaboration
    • Guide the negotiation to a mutually successful result
    • Increase trust and grow the potential for future business

Executing these sales negotiation strategies is more difficult than ever. Pricing pressures, competition, and technology all create challenges. That’s why sellers need a consistent set of practices that form a path to the sale.

The power of such a framework is its applicability across various negotiations and customers.

6 Sales Negotiation Best Practices

Consultative negotiating serves four key objectives: increasing deal size, reducing discounting, improving win/loss ratios, and realizing greater value.

Effective sales negotiators reach their goals by adhering to 6 key principles:

1. Use preparation to prime

Priming is the basic principle of prompting a person to think a certain way. Influencing a customer’s decisions begins with the first conversation. Effective priming helps customers change their mindset from “someone is trying to sell me something” to “this solution can get me to where I need to go.”

Priming is trust building. The seller is helping the customer become comfortable with sharing information from their side of the table.

2. Lead by opening

An effective opening starts by recapping common ground. This negotiation strategy helps reassert the relationship while ensuring the sales professional is up-to-date on all relevant information. Leading by opening sets the stage for the crucial next step: being the first to position the offer.

3. Control by converting demands to needs

Once the seller has made the offer, it is important to adhere to the negotiation principle of controlling or protecting the position. Often, when customers request reduced pricing a sales professional will protect the deal by agreeing to a reduced solution. However, this strategy doesn’t represent control.

Protecting the sales professional’s position means maintaining the scope of work and pricing. Many negotiators move to trading without a full sense of customer needs and priorities. As a result, they do not have a fully informed trading strategy.

4. Trade to protect

Effective trading is a key negotiation tactic meant to protect essentials without unilateral concessions that leave money on the table. Sales professionals make this work by first understanding how trading is different from concessions.

5. Seek commitment to close

When sales professionals move to close, they must start by reinforcing perceptions of value by summarizing what the customer gains, then checking that the terms match the customer’s understanding. This is a crucial part of the conversation because maintaining momentum is what brings the deal to a close.

6. Act to solidify:

The sales professional must reinforce trust and credibility, even when sales negotiations are complete. Consultative sales negotiations are not just about the give-and-take of terms. They are also about how the equitable exchange of information builds relationships.

Winning the Sale Without Thinning the Sale – Addressing Key Issues in Negotiating Sales

With a collaborative negotiation strategy, sales professionals gain more information, allowing them to satisfy the customer’s needs without “thinning the deal.”

Employing effective sales negotiation strategies, like those above, results in more win-win outcomes.

By placing equal focus on deal outcomes, relationships, and trust, a sales professional can close the deal they want to close while forming a foundation for future business.

Mutually beneficial outcomes can only be reached when both sides take the time to understand needs rather than simply issue demand. The path to the sale is in the customer’s words. Keep listening.

Contact us to discover how Richardson Sales Performance’s Consultative Sales Negotiation Training program will help your team improve the negotiated outcomes of their sales deals.