Skip to main content

Enhanced Service Through Consultative Sales Program Launch

Customer conversations

consultative telephone sales training

August 12, 2019Press Release

Share on LinkedInShare on TwitterShare on Facebook

Richardson Sales Performance Launches Enhanced Service Through Consultative Sales Training Program to Equip Service Professionals with Skills to Deliver Exceptional Customer Experience & Unexpected Value

Philadelphia, PA — August 13, 2019 — Richardson Sales Performance, a leading global sales training and performance improvement company, announced today that it has launched its new Enhanced Service Through Consultative Sales Program, a sales training program that enables service professionals with a new set of skills to help them to deliver a world class customer service experience and drive additional value by proactively positioning additional products and solutions to meet customer needs.

Service professionals have unmatched insight into customers. Information learned on a service call reveals details about the customers concerns and needs. Therefore, service professionals are an untapped resource for organization’s seeking to deliver unexpected value. This program teaches service professionals how to change their mindset around selling and use information learned on a call to position additional value, as well as improve first call resolution rates. The program results in service teams that can:

  • Develop a structured method for transitioning from serving the immediate need to understanding broader needs
  • Realize greater economic value from the customer service call by positioning additional products and services that serve the customer’s complete needs
  • Boost customer loyalty and retention with service that relates to the customer with an authentic and personalized approach
  • Project confidence, credibility, and conviction in tone and words to convey interest, gain respect, and inspire trust
  • Improve first call resolution rates
Richardson Sales Performance’s Enhanced Service Through Consultative Sales Program is a blended sales training program that incorporates digital learning via Richardson Sales Performance’s online learning platform Richardson Sales Performance Accelerate™, live instructor-led workshops, and post-learning sustainment activities.

“Service professionals who build sales skills that empower them to boost customer loyalty and retention and position additional solutions are an untapped resource for organizations seeking to deliver unexpected value,” says Richardson Sales Performance’s CMO Andrea Grodnitzky. She continued, “Many of our customers are looking to elevate the skills of their service teams to meet the wider scope of customer needs. We’re excited for the new addition to Richardson Sales Performance’s Connected Selling Curriculum.”
Share on LinkedInShare on TwitterShare on Facebook
customer service training programs

Enhanced Service Through Consultative Sales Training Program Brochure

Empower your reps to deliver exceptional experiences that build LTV and creates opportunities to sell more into existing accounts.


Resources You Might Be Interested In

group of stunt planes flying through the sky as a metaphor for a strong sales team being led by a strong sales leader who has built the right skills and processes to drive success.

White Paper: The Agile Sales Leader Playbook

Learn about the capabilities sales managers and sales leaders need to develop to be agile and competitive in today's selling environment.

White Paper

diverse group of young professionals sitting in front of a bold orange wall, looking at the camera representing the diverse, inclusionary, equitable workforce of today.

White Paper: How DE&I Principles are Becoming Part of Selling

Explore the importance of incorporating DE&I principles into your selling practices.

White Paper

a pie chart indicating that more charts are included in the resource

Brief: The State of Selling in Six Charts

Learn how the customer’s decision-making is changing, what makes the modern sales team effective in today’s setting, how negotiations are changing, and the key focus areas for the buying team


Solutions You Might Be Interested In