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Enrich Your Sales Training Content With Enhanced Content

Sales performance improvement

sales training program enrichment content

29 November 2021Article

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Customised Sales Training Modules Enhance The Learning Experience & Deliver Results

Our sales training modules are a great way to explore specific topics that enrich your team's learning experience.

Building hyper-focused skills in these areas is accomplished through Richardson Sales Performance's customisation process where we build out our core programmes to ensure your team is developing the exact skills they need to be successful with your clients.

Click here to contact us to start the conversation about designing a sales training programme that will move the needle for your team.

Price Objections

This module highlights the models and skills needed to successfully resolve tough sales objections customer raise about price during the selling and negotiating phases of a pursuit. Sellers learn the power of the use of silence and how to articulate value to protect price and move the sale forward.

Executive Preparation Tips

This module addresses the extra level of preparation a seller must do when preparing to meet with an executive buyer. From thinking big picture to social listening, a seller must up their game and demonstrate their homework during those critical moments with executives.

Learn more about Richardson Sales Performance's Selling to Executives Training Programme

Gaining Access – Uptiering Model

Gaining access from an everyday contact to a more senior one is a common challenge for sellers. This module teaches a seller how to ask to get access to someone more senior in a way that won’t offend the contact and provides a benefit to motivate them to say yes.

Gaining Access – Appointment Model

This module gives sellers a simple format to follow to quickly engage a prospect and get an appointment. From a persuasive hinge to making a second attempt, sellers will learn to craft a compelling message and engage a prospect to get the meeting.

Changes in Buying Behaviour

The first step to change is getting a seller to buy-in to why change is necessary. In this module, we cover the dramatic changes in buyer behaviour that have taken place in recent years and how those changes impact sellers across all industries and geographies.

Trusted Advisor Pyramid and Definitions

Reaching trusted advisor status is the desired state for every seller when they think about their most important customer relationships. But getting there is not easy. This module introduces the concepts of how customers view sellers and the elements that set a trusted advisor apart from lesser sales peers.

Value Statement

Powerful in its simplicity, our value statement module gives sellers an easy way to frame an idaea, insight, or position that resonates with customers and gets to the heart of what makes any statement persuasive – value. This value statement can be used in many selling situations from prospecting to get an appointment, through persuasively positioning.

Leveraging Seniors

Bringing in a senior executive can be very powerful in a meeting with a buyer. However; ensuring that executive is prepped and plays the role the seller needs them to takes planning and skills. This module addresses the critical elements on how to best leverage a senior executive for maximum impact with the customer.

Credentialising Model

It takes new prospects just a few seconds to form an impression about a seller when they first meet them. The first words out of a seller’s mouth are important and how they credentialise themselves needs to be through the lens of that specific buyer. This module teaches to dos and don’ts of effectively credentialising oneself in a meeting.

Four C’s of Executive Presence

The four C’s of Executive Presence are: confident, comfortable, competent and credible. This module teaches the best practises to achieve strong executive presence.

Total Offer

Your Total Offer consists of your core features and benefits and your value-added features and benefits. This module teaches seller to think about their offering in the context of the whole and to position more than the core.

Sales Process and Verifiable Outcomes

This module takes your sales process and puts it into action with best practises and dialogue skills around the key activities for each stage. Sellers also learn about the importance of leading indicators, verifiable outcomes, in the sales process and how to ensure the customer is represented as a way to continuously qualify the opportunity.

Referrals and Networking

Asking for referrals is perhaps the best way to get new business. This module teaches sellers how to effectively and confidently ask for a referral in a way that leverage value delivered and encourages agreement based on potential benefits.


Gatekeepers may look different today than they did in the past, but sellers still have to contend with getting past them to reach decision makers. This module addresses the do’s and don’ts of working with gatekeepers to get access.

Delivering Difficult Messages

How you deliver bad news to a customer can either reinforce or sever the relationship. This module teaches sellers an effective way to deliver difficult news in a way that is customer focused while maintaining the intent of the message.

Selling Against the Competition

Understanding who the competition is and how to position against them in a pursuit is critical to increases your win rate – and yet it shouldn’t be an overly time consuming or burdensome task. This module teaches sellers the critical questions to ask to identify competition in a pursuit and how to respectfully position against them by highlighting differentiating strengths matched to customer priorities.

Understanding the Decision-making Unit

This module teaches seller how to uncover the customer’s decision-making roles, process, power, and politics so that they can successfully navigate stakeholders and drive relevant and tailored value.

Functional Focus

Different executives care about different objectives and outcomes. Understanding what they prioritise and how they define success is critical. This module teaches sellers what the different functional areas care about when it comes to making money, saving money and managing risk.

Positioning and Quantifying Value

Not all buyers view value solely through a financial lens. They may use a technical, strategic, or partnership lens as well. This module teaches seller how to communicate value in a way that resonates with all stakeholders based on their buying behaviours.

Social Selling

Utilising and participating in social platforms is proven way to sell today. This module highlights the best practises for social listening, research, participation, and networking using social platforms to advance prospecting and selling efforts.

sales academy training curriculum

Custom Sales Academies Drive Continued Performance Improvement

Training is not a one-time event, learn how we can help you develop a sales academy approach to support a long-term performance improvement plan.

Learn More

Cross Selling and Upselling

Expanding the deal size and increase the lifetime value of a customer comes down to surfacing needs – recognised and unrecognised – that the seller can help address. This module focuses on what questions to ask and how and when to ask them to maximise the potential opportunity with the customer.

Learn more about Richardson Sales Performance's Upselling & Cross Selling Training Programme

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