Enhanced Service Through Consultative Sales Programme Launch

Richardson Sales Performance Launches Enhanced Service Through Consultative Sales Training Programme to Equip Service Professionals with Skills to Deliver Exceptional Customer Experience & Unexpected Value

Philadelphia, PA — August 13, 2019 — Richardson Sales Performance, a leading global sales training and performance improvement company, announced today that it has launched its new Enhanced Service Through Consultative Sales Programme, a sales training programme that enables service professionals with a new set of skills to help them to deliver a world class customer service experience and drive additional value by proactively positioning additional products and solutions to meet customer needs.

Service professionals have unmatched insight into customers. Information learnt on a service call reveals details about the customers concerns and needs. Therefore, service professionals are an untapped resource for organisation’s seeking to deliver unexpected value. This programme teaches service professionals how to change their mindset around selling and use information learnt on a call to position additional value, as well as improve first call resolution rates. The programme results in service teams that can:

• Develop a structured method for transitioning from serving the immediate need to understanding broader needs
• Realise greater economic value from the customer service call by positioning additional products and services that serve the customer’s complete needs
• Boost customer loyalty and retention with service that relates to the customer with an authentic and personalised approach
• Project confidence, credibility, and conviction in tone and words to convey interest, gain respect, and inspire trust
• Improve first call resolution rates

Richardson Sales Performance’s Enhanced Service Through Consultative Sales Programme is a blended sales training programme that incorporates digital learning via Richardson Sales Performance’s online learning platform Richardson Sales Performance Accelerate™, live instructor-led workshops, and post-learning sustainment activities.

“Service professionals who build sales skills that empower them to boost customer loyalty and retention and position additional solutions are an untapped resource for organisations seeking to deliver unexpected value,” says Richardson Sales Performance’s CMO Andrea Grodnitzky. She continued, “Many of our customers are looking to elevate the skills of their service teams to meet the wider scope of customer needs. We’re excited for the new addition to Richardson Sales Performance’s Connected Selling Curriculum.”