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How Sales Teams Can Succeed in a Soft Economy

Dimming economic indicators are prompting sales leaders to reconsider their strategies.

Consider data like the Business Confidence Index, which is at its lowest point in more than three years, or the Global Economic Policy Uncertainty Index, which reached its highest-recorded point this year.

Business Confidence Index

business confidence index

Monthly Global Economic Policy Uncertainty Index

global economic policy uncertainty index

Measurements like these, coupled with a volatile geopolitical environment and an inverted yield curve, are prompting concerns that growth might be slowing. Many selling organizations will need to formulate plans that account for softening conditions.

The good news: forward-thinking sales organizations still have an opportunity to get ahead of the next economic cycle. In our work with dozens of Fortune 500 companies over the last 40 years, we have learned that these companies prevail in a changing economy by building a plan that is balanced, wide, and agile.

Balanced

Often, companies respond to economic uncertainty with aggressive cost-cutting. This approach cannot succeed without corresponding efforts to drive top-line growth. Businesses must put equal focus on saving and spending. Research shows that achieving this balance means doing two things well.

  1. The business must never abandon one solely in favor of the other
  2. Effective businesses are strategic about where and how they cut costs and make reinvestments

Weakening economic conditions incite impulsive behavior. Leaders often resort to quick moves designed to cut costs. This tendency is understandable because cutting expenses creates a sense of immediate accomplishment. The problem: this reaction ignores the importance of driving top-line growth. Strong businesses balance spending and saving. They understand that prevailing against a challenging cycle means having a plan to emerge on the other side.

Research published in the Harvard Business Review examined the outcomes across businesses that prioritized reinvestment and those that did not. They reviewed more than 600 companies across the period ranging from 2001 to 2015. They learned that those companies that spent an average of 50% more on R&D “cumulatively grew on average 47% more than that of the other firms, and with less volatility.” Moreover, the earnings of the firms with greater investment “grew 36% more on average.”

The findings are clear: investment drives results. Despite this, cost-cutting remains a common reaction to an economic downturn. While it might be necessary to reduce spending, doing so without long-term investment leaves businesses at a loss when conditions improve.

Wide

A slowing economy encourages businesses to make impulsive moves. These short-sighted reactions address the symptoms, not the illness. Effective leaders avoid short-term thinking. They consider the downstream implications of their reaction to a new economic cycle. They create a plan that will work in the present and in the future. They position themselves so that they are poised to benefit and outperform the competition when the business climate improves. Data shows that leaders with long decision horizons outperform the competition. We review findings that show how to avoid short-term reactions and how developing selling skills enables organizations to thrive over the long term.

Weakening economic indicators are a threat because they distract businesses from long-range goals. In the drive to meet monthly or quarterly goals, businesses often resort to short-term tactics. While helpful in the moment, these moves sometimes push costs and consequences down the road. Instead, leaders should consider the present and future when formulating plans.

With a wide perspective, a business can survive and grow through strong and weak cycles. Making this strategy work means being aware of the short-term trap and developing a long-term focus.

Agile

Economic cycles are perpetual. Successful businesses meet these ongoing changes with agility. This skill is crucial as the rate of change intensifies. Studies show that the volatility of business operating margins is accelerating. Simultaneously, the link between market share and profitability is weakening. These developments underscore the need for agility. Leaders must be able to adapt at an increasing rate.

Agility is one of the most critical capabilities in selling today for three reasons.

First, the cycle time for innovation is shorter than ever. Therefore, companies are moving faster and need solutions that can match that speed. “About two-thirds of companies have a strategy horizon of four years or less,” according to research from AT Kearney.

Second, product and service differentiators are less durable. Consider research from BCG showing that “since 1980, the volatility of business operating margins, largely static since the 1950s, has more than doubled.” This trend comes largely from the growing effects of commoditization.

Third, barriers to entry are lower. More competitors with similar capabilities are entering the market. Advancements in technology have allowed more low-cost providers to access industries that were previously impenetrable.

Agility in selling means putting the focus on people and interactions rather than processes and tools. Agile sales professionals adopt a fluid approach that can track and adapt to changes in the buying journey. These sales professionals leverage the right skills at the right time while seamlessly shifting between capabilities. What makes this flexible approach so effective is that it resonates with the customer’s cadence. Businesses today strategize at an accelerating pace.

Future economic conditions are in question. Proactive sales leaders have an opportunity to formulate a plan now that is designed to work in any business climate.

About the Author

Richardson is a global sales training and performance improvement company. Our goal is to transform every buyer experience by empowering sellers with critical skills so they can create value to buyers and drive meaningful conversations. Our methodology combines a market proven sales and coaching curriculum with an innovative and customizable approach to learning that ensures your sales teams learn, master, and apply those behaviors where and when it matters most — in front of your customers. It’s our job to anticipate change in your industry so that your sales team can focus on fostering long-term relationships, becoming indispensable partners for their buyers.

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