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Building Long-term Change at Sophia Genetics

The Challenge

SOPHiA GENETICS is an artificial intelligence-based tech company that uses data-driven medicine to serve over 900 hospitals across the globe.  To meet aggressive growth targets the company hired new talent. However, many of these new hires had limited industry and sales experience. SOPHiA wanted to transform this team into exceptional sales professionals.

Transforming their sales team would require SOPHiA to instill a cohesive customer-centric sales approach across the organization through comprehensive sales and sales coaching training

The Results

Average facilitation score for all consultative selling programs
11-point improvement in incorporating selling skills
Learner engagement after training drove knowledge retention up 27%