Cummins was suffering from a segmented approach to selling. Disparate groups engaged customers in different ways. In fact, the only commonality among the silos was a transactional selling model that ignored the specificity of the customer’s needs. The business discovered that they needed a cohesive selling system that could increase opportunities with existing and new clients. Empowering sellers with a new set of skills could serve the dual purpose of boosting effectiveness and helping them develop longevity within their careers at the company. Meeting these challenges meant adopting a consultative framework. Cummins partnered with Richardson to teach their sales professionals new ways to understand the customer and deliver solutions that engaged those specifics.
74% of participants reported an increased in closed sales post-training.
88% of participants reported the training was worth the investment with 67% reporting that the ROI was at least 2X the cost of training.
Sellers saw an average increase of 12% in new opportunities per quarter.
“I won an opportunity by applying my listening skills, providing a solution to the customer’s needs and utilizing the correct product for their application.”
Sales Associate, Cummins
The business engaged Richardson for their ability to wrap proven practices in industry-specific scenarios that relate to the sellers. Sales professionals and their managers all attended a two-day Consultative Selling program. The success of training encouraged the business to participate in Coaching for Sales Results, Consultative Negotiations, High-Impact Presentations, Expert Selling Collaborative Account Development, Strategic Prospecting and finally, Service to Sales. The efficacy of these programs is evidenced by the business decision to permanently adopt the training as part of their sales certification process. Moreover, the universality of the program’s core principles helped sellers ranging from such diverse locations as the South Pacific, South Africa and the U.S.