Richardson Launches New Sales Coaching Research

Philadelphia, PA — June 8, 2016 — Richardson, a leading global sales training and performance improvement company, announced today that, in partnership with Training Industry, Inc., it has launched a new research study, Best Practices in Sales Coaching Across the Workforce. The research is available for download from the Richardson website.

Richardson and Training Industry, Inc. conducted a study on how organizations across industries are supporting sales coaching. The study focuses on how effective coaching programs create leadership alignment, build communication plans, and develop measurement strategies for their learning programs. Companies that participated in the study completed a survey reporting their companies’ use of coaching programs in support of sales personnel. The research outlines the key findings from the study, and based on the results, recommends seven best practices for implementing a successful sales coaching program.

By comparing effective and non-effective coaching programs, the study provides key best practices around coaching structure, coaching cadence, and coaching roles and responsibilities. In addition, the survey takes a look at generational influences on coaching and how successful coaching programs adapt to generational shifts in their workforce.

“At Richardson, we are lucky to work with organizations that understand the role that coaches play in changing the selling behaviors of their teams. Behavior change starts with the learning program, but ultimately, what matters is how new behaviors are demonstrated and supported in the field,” said Mark Bashrum, Richardson’s Vice President of Marketing. “By conducting this research, we were able to define coaching best practices in effective sales organizations. The research tells us that it’s vital for sales coaches to interact with their teams in a way that emphasizes their employee’s strengths and performance, as well as provides advice and on-the-job learning.”

Sales Coaching Best Practices Whitepaper)

About Richardson

Richardson is a global sales training and performance improvement company. We collaborate with sales organizations to achieve greater levels of success by changing the behaviors of their salespeople and sales managers. Our approach is highly collaborative with a focus on enabling the right sales activity and effective customer dialogues. To help you achieve your goals, we partner with you to develop customized training programs and a culture of continuous learning to help drive improved organization performance.

About Training Industry, Inc.

Training Industry, Inc.’s focus is on helping dedicated business and training professionals get the information, insight, and tools they need to more effectively manage the business of learning. Our website,, spotlights the latest news, articles, case studies, and best practices within the training industry.