Resource Logo

Hello, you are using an old browser that's not compatible and no longer supported. Please consider updating your browser to a newer version.

This site uses cookies to provide you with a great user experience. By clicking continue you accept our use of cookies to modify the information we collect please click here.

Continue

This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. Find out more here.

Contact Us Contact Us

Customer service has become a high-stakes challenge as the definition of “good” changes. Delivering effective customer service means doing more than addressing the customer’s needs it also means addressing the customer’s psychology.

In the brief, The Three Psychological Principles of Better Customer Service, we look at three behavioral-psychology concepts that any service professional can use to become more effective.

We examine:

 

  • How to demonstrate the right kind of empathy
  • How to manage the customer’s short-term emotions to improve long-term outcomes
  • How to simplify the path forward for the customer

Complete the Form to Download the Brief