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New Reporting Analytics Platform Launched for Richardson’s Sales Training Reinforcement Tool

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richardsonsalestraining24 April 2015Blog

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Richardson Sales Performance's new and improved, back-end, real-time reporting analytics platform that will further enhance the effectiveness of their award-winning, mobile sales training reinforcement tool, Richardson Sales Performance QuickCheck® powered by Qstream®.

Richardson Sales Performance QuickCheck is an e-mail-based programme that leverages salespeople’s mobile devices in order to deliver daily, bite-sized learning that is designed to help reinforce and sustain the knowledge and skills taught in Richardson Sales Performance’s sales training programmes.

The new reporting analytics platform includes real-time performance heat maps that continuously analyse and present data, enabling a real-time understanding of how users are adapting to the desired behaviour change and where additional coaching and skill development may be needed. QuickCheck analytic data is now able to be filtered, analysed, and exported in many different ways through Qstream’s flexible tagging system.

The platform provides management and administrators with a set of new and standard sales management dashboards that feature hierarchical views that drill down on individual reps, team, and region performance. These new dashboards also provide weekly snapshot reports that display performance and engagement summaries, as well as proficiency comparisons within and across groups.

“At Richardson Sales Performance we regularly counsel our clients that training cannot be an event; it has to be bigger than three days of relevant learning and great facilitation in order to get behaviour change back on-the-job. It is not only important to invest in knowledge retention immediately after training, it is critical that management is provided with the necessary learning analytics,” said Gregg Kober, Vice President of Change Management and Enablement at Richardson Sales Performance. Kober continues: “Measuring knowledge retention and visualising that data enables management to demonstrate how well their teams are retaining the key knowledge and also to provide additional support or coaching where learning gaps may continue to exist.”

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