3 Reasons Why Customer Experience Is Key In Today’s Healthcare Market
It’s an exciting time for healthcare. The key to success for the modern seller is embracing the change and abandoning the mindset that what I’ve done in the past is still effective. Today’s buyer is highly engaged, and they expect the same level of focus in return.
Customer Experience
Today, the typical B2B buyer expects more of a consumer buying experience from sellers. They expect sellers to know them, know their business, and have a bias toward making them successful. In short, they expect excellent customer experience. Companies that understand this outperform those that don’t.
Modern Sellers
Buyers in the healthcare market are also spending more time online. As a result, modern sellers must engage in the digital world to meet their customers where they are and to connect on a different level. This can be challenging in the highly regulated healthcare industry.
Today’s Buyer
Delivering the customer experience that differentiates your organization requires sales representatives to work as a consultative advocate with an unquenchable curiosity for how they can help solve critical business or practice issues.
Get industry insights and stay up to date, subscribe to our newsletter.
Joining our community gives you access to weekly thought leadership to help guide your planning for a training initiative, inform your sales strategy, and most importantly, improve your team's performance.
Resources You Might Be Interested In
How LexisNexis Drives Sales Wins and Enhances Customer Satisfaction
Discover how LexisNexis Risk Solutions partnered with Richardson to elevate their sales team with a transformative training approach. Watch the full interview to learn about the results and insights gained from the journey, and see how focusing on confidence, curiosity, and courage reshapes their success.
Video, Blog
Webinar Recording: The Future of Prospecting - Agile Meets Social
Download a copy of our webinar where we explore how agile prospecting combined with social selling skills enhances your sales professionals prospecting efforts.
Video
Brief: How Sellers in the Healthcare Industry Can Adapt to Three Key Trends
Download the brief to learn three skills that help sales professionals adapt to emerging changes in the healthcare industry.
Brief
Solutions You Might Be Interested In
![sales technology]()
Accelerate Sales Performance System
Learn More: Accelerate Sales Performance SystemBring clarity to the most critical skill gaps you need to address to move your business metrics with the NEW Accelerate Sales Performance System
![sales training delivery services]()
Sales Training Delivery
Learn More: Sales Training DeliverySpeed to proficiency is crucial for today’s competitive sales teams looking to upskill. We offer a variety of delivery options including live, virtual, and digital to meet you where you are and quickly lift you to where you want to go.
![sales training content]()
Sales training content that improves performance
Learn More: Sales training content that improves performanceGrounded in behavioral science, our Connected Selling Curriculum addresses all selling roles and all phases of the sales cycle to give your team the right learning at the right time.
![sales consulting services]()
Professional services tailored to your needs
Learn More: Professional services tailored to your needsWe define and target the most critical selling behaviors your team needs for sales success in your market and offer customized sales training, coaching and consulting.
