
Programs for Service Professionals
Train your customer service team to deliver unexpected value
Make the insights gained from customer service conversations a source of value for your business and your customers
Service professionals often enjoy the greatest amount of access to customers. This access grants them the opportunity to delight customers, build loyalty, and add value by positioning additional services that might better solve the customer’s issue. However, for many service professionals, the ability to position additional services is an unfamiliar selling skill. Service professionals need training to change their thinking around how they approach the service call. Richardson Sales Performance offers programs specifically designed to develop the mindset and skills to transform service professionals into an important new source of revenue.
Sales Training for Service Professionals
Enhanced Service through Consultative Sales Training
This program provides customer service representatives with the process, skill, and attitude to effectively and efficiently lead customer calls while identifying opportunities and cues to provide further value and sell additional products and solutions.
Six Critical Skills Training
Build the core soft skills that fuel every sales dialogue. Develop presence, relating, questioning, listening, positioning, and checking to create trust, uncover needs, and position value.
Solution Messaging Training
Equip your sales and marketing teams with a proven methodology for creating differentiated, solution-focused messages that demonstrate value and win more business.

Our Impact
12%5-12% Increase in Revenue
24%Improvement in skill efficiency
35%Increase in knowledge proficiency
900Global Clients
3.5M+Individuals Trained