Brief: How Commercial Banks Are Reconfiguring Their Competencies for the Future

What’s Inside

Commercial banking is facing a transition as the prolonged economic recovery ushers in a changed future characterised by a new set of challenges.

Overcoming these challenges means driving revenue today with virtual selling skills.

In our brief, How Commercial Banks Are Reconfiguring Their Competencies for the Future, we look at how commercial banks can apply existing skills in new ways to fully engage customers over virtual channels.

We explain: 

• The repeatable three-part plan for selling virtually
• The six critical skills that differentiate the sales professional from competitors
• The path to becoming a trusted adviser
• The agility behind virtual selling that keeps customers engaged