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Brief: Four Ways Retail Service Professionals Can Maintain Customer Relationships

Sales performance improvement

retail banking customer service

27 April 2020Brief

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What’s Inside

Economic challenges have left many individuals seeking financial solutions. As a result, retail bank service professionals have emerged as primary points of contact.

In the brief, Four Ways Retail Bank Service Professionals Can Maintain Customer Relationships, we look at how service professionals can strengthen their relationships with customers by: 

    • Engaging in active listening
    • Adopting a mindset of authenticity
    • Personalising the experience
    • Understanding first, then solving the customer’s challenge

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