Video: Upselling in Service Dialogues, What Not to Do
Sales performance improvement
What’s Inside
Learn to identify and meet additional customer needs. We call this selling skill “enhancing.”Richardson Sales Performance's video, Upselling in Service Dialogues, What Not to Do, shows what ineffective enhancing in customer service looks like. This scenario illustrates what it looks like when a sales professional leads with a product rather than a cue or clue related to the customer’s needs.
Resources You Might Be Interested In
eBook: Becoming an Effective Sales Coach
An effective sales coach can accelerate learning, change behaviour, and boost the performance of both individuals and the entire sales team.
Article
eBook: The New Sales Leader's Success Guide
This eBook offers sales leaders guidance on what to/not to do, and those hiring sales leaders on how to become aware of potential pitfall.
Article
Worksheet: Differentiation Definition
This worksheet helps sales professionals define points of differentiation that will empower them to converse in a more compelling way.
Article
Solutions You Might Be Interested In
![sales technology]()
Sales Technology
Learn More: Sales TechnologyWe enable a comprehensive performance journey with thoughtful, intuitive digital learning modules, crm-enabled workflow tools, and online assessments.
![sales training delivery services]()
Sales Training Delivery
Learn More: Sales Training DeliverySpeed to proficiency is crucial for today’s competitive sales teams looking to upskill. We offer a variety of delivery options including live, virtual, and digital to meet you where you are and quickly lift you to where you want to go.
![sales training content]()
Sales training content that improves performance
Learn More: Sales training content that improves performanceGrounded in behavioural science, our Connected Selling Curriculum addresses all selling roles and all phases of the sales cycle to give your team the right learning at the right time.
![sales consulting services]()
Professional services tailored to your needs
Learn More: Professional services tailored to your needsWe define and target the most critical selling behaviours your team needs for sales success in your market and offer customized sales training, coaching and consulting.
