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Sales Process Consulting & Training

Sales Process Optimisation Linked to Verifiable Outcomes

At Richardson Sales Performance, we define the sales process as:

A consistent set of trackable steps that includes stages and gates, is used for forecasting, goes from beginning to end, and is typically tied to a CRM.

Establishing a sales process that optimises the quality of each customer’s experience differentiates a sales team’s value through their interactions with buyers.

With more than two decades of sales process development experience in hundreds of sales organisations, Richardson Sales Performance has developed a proven methodology for rapidly and efficiently designing and documenting optimised sales process definitions for clients.

Sales Process Consulting Approach

The principal deliverables of this methodology are sales process maps, showing the key selling steps aligned to buyers’ preferred purchase behaviours.

These maps include definitions of recommended sales activities, verifiable outcomes, relevant sales tools, and resources engaged in each step. The maps guide salespeople to more consistent sales results and enable sales managers to significantly improve the quality of forecasting and coaching.

sales process map example

Example of the sales process map template that Richardson Sales Performance customises for your organisation.

Creating A Sales Process for Your Team

The steps to customising a sales process for your team include:

  1. Structured interviews (approximately 1 hour each) with a representative group of sales leaders, managers, operations, and sellers (typically 5-6 interviews)
  2. A review of current policies and standards: sales process definitions, related artifacts, and systems (CRM or other sales-related support applications and tools)
  3. Collation of results and findings, including initial definitions of tailored selling processes
  4. 1-day facilitated workshop to review and revise sales process designs, tailored for latent and active opportunities (maximum 10 participants)
  5. Documentation of the agreed-upon sales process map(s)

Benefits of an Optimised Sales Process

Optimising your sales process is proven to deliver the following business benefits:

    • Reduces new sales hire ramp-up time by providing maps for success
    • Reduces cost of sales by defining optimal engagement of selling resources
    • Defines sales manager inspection criteria and cadence for improved coaching
    • Provides standards for effective pipeline and opportunity quality reviews
    • Sets standards for accurate forecasting
    • Aligns sales process within CRM applications, increasing system adoption and compliance
    • Improves customer experience (CX) with the sales team, resulting in higher win rates
    • Enables marketing to align with and support sales efforts