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Sales Process Consulting & Training

Adopt a Flexible and Scalable Sales Process

Companies with a dynamic sales process significantly outperform their peers in quota realisation and plan attainment, win more often, forecast fewer “no decisions,” and have lower voluntary turnover.

shorten your sales cycle with your sales process

A dynamic process is one that is clearly defined and followed but gives salespeople and managers support rather than strict directives. We work with you to create a dynamic sales process that makes your sellers more efficient and effective. We will ensure that your sales process reflects how your customers buy and helps those customers through the buying process.

Key Elements of a Dynamic Sales Process

A dynamic sales process is made up of a series of stages, activities, verifiable outcomes, and high-impact questions. Richardson’s training develops those steps and the activities within each of those stages in a printed document format. The sales process should be flexible and scalable. There is room in the execution of the process for good judgment.

  • Stages: The stages of a sales process demonstrate the progression of an opportunity. These stages should align to your CRM system and be made as simple as possible — but not simpler.
  • Activities: The actions and sequence that organise forward progress, establish a common language, and create the foundation for measurement and coaching to specific outcomes. Dialogue models are also important because they reflect the critical points of interaction with your customer.
  • Verifiable Outcomes: The nine or ten key transition points in any sales process that predict success. Verifiable outcomes should be based on actions that the customer has taken and track to the customer’s buying process.
  • High-impact Questions: A set of coaching questions that tie to each verifiable outcome. These questions give managers the ability to diagnose the true quality and status of an opportunity and give them direction for where to provide sales coaching.

Developing a Sales Process That’s Fit for Purpose

Our approach to sales process training is highly collaborative. We build on what is already working and what we know from our experience will make it better. This approach to improving the sales process reduces risk because it minimises the amount that we need people to change. The core design work is done over a two-day workshop and includes key stakeholders who you want to be brought into the new process. Leading up to the workshop, the consulting process includes working with you to identify these key stakeholders, developing a project plan, conducting discovery interviews, and undertaking all of the preparation and communication necessary for a productive sales training workshop.

We manage all the project details, and our experienced facilitation team will guide you through the optimisation of your organisation’s sales process.

High Impact Questions Give Managers Insights Into the Status of Deals Throughout the Sales Process

Richardson CMO, Andrea Grodnitzky, shares how sales coaches can use high impact questions to focus in on the right details of an opportunity to advance the sale.