Richardson to Attend Call Center Conference in Las Vegas, February 10-13, 2003

Richardson to Attend Call Center Conference in Las Vegas, February 10-13, 2003

PHILADELPHIA - February 4, 2003 - Richardson, a leading provider of sales training and consulting, has announced that they will be participating in the 13th Annual Call Center Las Vegas Conference and Expo at the Mandalay Bay Hotel - February 10-13, 2003.

At their booth (1014), Richardson will be featuring demonstrations of their four-star rated Richardson QuickSkills™ eLearning programs and courses. Drawn from Richardson's extensive library of proven world-class sales, sales management, and process curriculum, Richardson QuickSkills Call Center Training is a series of highly interactive, web-based training programs designed to help Call Center Professionals:

    Build selling skills
    Increase confidence
    Improve job satisfaction
    Strengthen customer loyalty
    Close more business

Each Richardson QuickSkill is made up of three parts - a completely interactive 15 to 20-minute scenario-based training module in which learners make choices and receive intensive feedback, a 30-minute robust training resource that includes role plays, worksheets and other valuable tools, and an assessment test and an action plan. Training courses include:

Call Center Sales: Consultative Selling - 6 online courses - Opening, Need Dialogue, Resolving Objections, Solution Dialogue, Closing

Six Critical Selling Skills - 8 online courses - Presence, Relating, Questioning, Listening, Positioning, Checking

Exceptional Customer Care - 6 online courses - Opening, Need Dialogue, Resolving Objections, Solution Dialogue, Closing Professionally

Richardson QuickSkills offer companies a cost effective and powerful eLearning curriculum and alternative learning strategy to increase sales, improve motivation and reduce turnover.

"The Call Center Las Vegas Conference and Exposition is one of the preeminent shows for the Call Center market," says Jim Brodo, VP, Marketing for Richardson. "All facets of the call center are experiencing rapid change and growth opportunities. Today Call Center Professionals need the skills to maximize business opportunities. This conference presents a perfect opportunity for Richardson to introduce our sales skills training solutions so that we can continue helping companies improve their performance and increase productivity."

About Richardson

Richardson ( is a leading sales training and consulting firm. We accelerate the productivity of sales people by ensuring they have the skills, strategies, and processes to achieve their objectives and implement their organization's strategy. Utilizing our comprehensive curriculum, coaching, and consulting, we help develop the critical skills sales organizations need to win. Our curriculum includes sales, sales management, strategy, negotiations, and service training delivered through seminars, one-on-one and team coaching, and interactive eLearning. Leveraging more than 25 years of seminar and consulting experience, Richardson now offers over 100 hours of eLearning Richardson QuickSkills™ as a flexible, interactive, high-impact eLearning alternative to clients and individuals worldwide.

The Richardson QuickSkills are available through the Sun™ Enterprise Learning Platform, offered by Sun Educational Services, which is the training group of Sun Microsystems, Inc. To deliver synchronous learning events and real deal coaching, Richardson partners with Centra. Centra (NASDAQ:CTRA) is the world's leading provider of software infrastructure and ASP services for eLearning and business collaboration.

To Learn More About Richardson's Sales Training Solutions Contact Us at