New eLearning Release: Prospecting - Getting the Appointment

New eLearning Release: Prospecting - Getting the Appointment

PHILADELPHIA, PA - November 29, 2003 - Richardson, a leading sales training and consulting firm, today announced the launch of three new sales eLearning courses.

The launch of the new courses marks Richardson's continued dedication in building the most comprehensive sales and service eLearning curriculum available today.

Developed as a result of intensive research with clients and experts on the latest issues being faced by sales forces across most sectors and industries, Richardson's new courses will help companies efficiently and effectively build the skills needed to satisfy customers and improve business performance. The three new courses include :

Prospecting: Gaining the Appointment - Provides the process and skills that will help sales people become more comfortable and effective in successfully gaining face-to-face meeting

Telephone Effectiveness - Identifies the most frequently encountered telephone challenges as well as the skills and strategies to provide exceptional customer care

Managing Irate Customers - Helps develop the strategies and skills to turn many challenging or irate customer situations into positive experiences for the customer and sales person

To learn more about Richardson, please contact us at