LGuide gives four stars to Richardson's Consultative Telephone Selling

Consultative Telephone Selling

Course Description
"Consultative Telephone Selling" from Richardson is a series of 5 modules:

  • Opening
  • Inbound Calls Opening
  • Need Dialogue
  • Resolving Objectives
  • Solution Dialogue
  • Closing

Information is presented via text with optional audio and accompanying photos. There is some Flash-animated text. Each module has a multiplechoice assessment as well as frequent exercises.

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