iProspect implemented a training program for the new Client Service Leadership team that was agile, scalable, and highly relevant with its customized design. It was implemented to equip the team with process, strategy and consultative capabilities. The blended program began with content on Richardson Accelerate, an online platform that allowed the team to learn on-demand, desktop or mobile, giving way to limited bandwidth. Skills covered in the program ranged from Consultative Selling Skills to Six Critical Skills, and for managers, Developmental Sales Coaching.
Participants learned more about the skills in a series of Instructor-led classes, allowing time to practice in customized role-plays that were relevant to iProspect’s day-to-day business. After the classroom, participants sustained the knowledge through Richardson Accelerate features such as on-demand videos scenarios, quizzes, and competitive leaderboards. They also implemented Richardson’s mobile reinforcement tool, QuickCheck, a mobile app that delivers two questions every other day based on content taught in the classroom.