Our Approach

Our Approach

We work directly with you to develop and deliver a solution that fits your needs and priorities

“I’ve been through all the standard sales training routines at various companies, large and small. I can say that the Richardson process and systems we have set up are absolutely the best I’ve ever seen. It’s also something that we sorely need, and I believe that if we all start speaking the same language and use the system, it absolutely will help increase sales.”  SVP Sales, Leading Technology Company

Richardson’s unique approach to sales training and sales performance improvement is the result of thousands of best practice interviews with best-in-class companies globally, and is constantly refined to be a reflection of the way the market is behaving today, not 10, 20, or 30 years ago.

Our proven methodology, that has been successfully implemented by global companies and millions of people around the world, changes how sales professionals and managers think and act about their sales process, sales strategies, and customer-facing dialogues.

Richardson not only focuses on the “what” to do, but goes to a deeper level with a strong focus on “how” to do it and the relevant application. This approach, combined with the groundbreaking customization and coaching, delivers critical ROI for Richardson clients by accelerating behavior change and driving business results.

  • Consulting

    Our approach to identifying a best-in-class sales process is a two-step approach. In our first step, we conduct thorough due diligence of current processes, systems, and measures used throughout an organization

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  • Exceptional Client Experience

    Our experienced Richardson team partners with a client to leverage the depth of experience in developing and executing a Project and Implementation Plan to ensure successful and seamless implementation within specific time frames.

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  • Diagnostic Assessments

    Richardson’s Diagnostic Assessments provide valuable information to develop high-performing teams.Respondents complete a confidential, online behavior-based survey that takes approximately 30 minutes to complete.

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  • Training Methodology

    Our training methodology is based on the premise that participants/adults are not blank slates, and we utilize a process of questioning and generating a dialogue before presenting concepts and models

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  • Customization

    We leverage our proprietary customization process to ensure our solutions support your objectives and have maximum impact on improving performance. Our customizing process minimizes the time needed from your professionals.

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  • Training Modalities

    We are flexible in meeting your training delivery needs using multiple delivery methods to meet your objectives, audience levels & plans for rollout. Our delivery methods can be blended, standalone or may complement one another to provide an effective, seamless training solution.

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  • Facilitation Expertise

    Our trainers are recognized in the industry as exceptional facilitators and coaches. Using their training, sales, and management experience, our trainers add value as trainers and coaches. All of our trainers are skilled at delivering all parts of our fully integrated curriculum.

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  • Change Management

    The adoption of any new training, processes, or tools requires careful and well-planned change management. Fostering a culture of change can be challenging, and it requires the transformation of many very skilled and successful people to want to change.

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