Skip to main content

Video: Upselling in Service Dialogues, What Not to Do

Sales performance improvement

high stakes consultative dialogues webinar 1

December 9, 2019Article

Share on LinkedInShare on TwitterShare on Facebook

What’s Inside

Learn to identify and meet additional customer needs. We call this selling skill “enhancing.”

Richardson Sales Performance's video, Upselling in Service Dialogues, What Not to Do, shows what ineffective enhancing in customer service looks like. This scenario illustrates what it looks like when a sales professional leads with a product rather than a cue or clue related to the customer’s needs.

Complete the form to access this complimentary resource.

Resources You Might Be Interested In

group of stunt planes flying through the sky as a metaphor for a strong sales team being led by a strong sales leader who has built the right skills and processes to drive success.

White Paper: The Agile Sales Leader Playbook

Learn about the capabilities sales managers and sales leaders need to develop to be agile and competitive in today's selling environment.

White Paper

diverse group of young professionals sitting in front of a bold orange wall, looking at the camera representing the diverse, inclusionary, equitable workforce of today.

White Paper: How DE&I Principles are Becoming Part of Selling

Explore the importance of incorporating DE&I principles into your selling practices.

White Paper

a pie chart indicating that more charts are included in the resource

Brief: The State of Selling in Six Charts

Learn how the customer’s decision-making is changing, what makes the modern sales team effective in today’s setting, how negotiations are changing, and the key focus areas for the buying team


Solutions You Might Be Interested In