Video: Upselling in Service Dialogues, What Not to Do
What’s InsideLearn to identify and meet additional customer needs. We call this selling skill “enhancing.”
Richardson Sales Performance's video, Upselling in Service Dialogues, What Not to Do, shows what ineffective enhancing in customer service looks like. This scenario illustrates what it looks like when a sales professional leads with a product rather than a cue or clue related to the customer’s needs.