iProspect implemented a training programme for the new Client Service Leadership team that was agile, flexible, and highly relevant with its customised design. It was implemented to equip the team with process, strategy and consultative capabilities. The blended programme began with content on Richardson Accelerate, an online platform that allowed the team to learn on-demand, desktop or mobile, giving way to limited bandwidth. Skills covered in the programme ranged from Consultative Selling Skills to Six Critical Skills, and for managers, Developmental Sales Coaching.
Participants learned more about the skills in a series of Instructor-led classes, allowing time to practice in customised role-plays that were relevant to iProspect’s day-to-day business. After the classroom, participants sustained the knowledge through Richardson Accelerate features such as on-demand videos scenarios, quizzes, and competitive leader boards. They also implemented Richardson’s mobile reinforcement tool, QuickCheck, a mobile app that delivers two questions every other day based on content taught in the classroom.