Richardson Partners with Docent, Inc.

Richardson Partners with Docent, Inc.

Philadelphia, PA — January 31, 2001 — Richardson, a leading provider of sales training and management solutions for major corporations worldwide, has formed a partnership with Docent, Inc. (NASDAQ: DCNT), a provider of eLearning and knowledge exchange technology, and with Quisic, an award-winning designer and developer of corporate eLearning solutions, to develop a series of eLearning products called Richardson QuickSkills. Richardson will leverage its proven classroom learning process and content with Docent EnterpriseTM, an award winning Learning Management System, and Quisic's high-quality, online learning development capabilities to accelerate sales success through a cohesive sales training strategy.

Richardson QuickSkills are designed to offer clients the opportunity to implement blended learning and stand alone eLearning solutions. Richardson QuickSkills are 15-minute to 45-minute quick hitting Web-based modules drawn from Richardson's extensive library of proven world-class sales and sales strategy curriculum. Participants accessing Richardson QuickSkills experience highly interactive training modules with role plays, eTrainer coaching and performance support tools. Future enhancements include a link to the Richardson Sales Community where peer counseling and live coaching will be available.

"With today's technology, we can bring 20 plus years of sales expertise, strategy, content and individual coaching to our clients' desktops, homes or portable devices, on demand," said Linda Richardson, CEO of Richardson. "When blended with our instructor-led training we will be able to show a measurable impact on sales performance."

"Sales organizations need a blend of learning vehicles to help drive sales performance," said Dave Ellett, Chairman, President and CEO of Docent, Inc. "We are pleased to partner with Richardson to provide organizations with a comprehensive sales performance solution. The combination of our eLearning technology and Richardson's soft skills courses will allow customers to use the Internet to increase sales productivity by getting sales teams up to speed faster."

Quisic provides the technical expertise and experience to develop and design a premier eLearning product. Their proven history of developing and delivering superior-quality content and complete eLearning solutions will ensure a quality product that will complement Richardson's "learning-by-doing" approach and help drive sales performance.

"Richardson is a leader in sales training, and we are excited to work with them to develop online components and an interactive Web-based curriculum that will help drive sales performance to a new level," said Suzanne Biegel, Chief Learning Officer of Quisic.

"Our relationship with Docent and Quisic supports our strategy of creating innovative client-focused sales solutions that transform knowledge into action rapidly. I'm excited to have Docent and Quisic, two leaders in the corporate eLearning market, involved in building our Web-based sales performance solution," said Linda Richardson.

Richardson QuickSkills will be available to Docent and Richardson customers and partners beginning in February 2001.

About Richardson

Richardson is a leading global provider of sales, sales management and customized sales training solutions. Founded by Linda Richardson and headquartered in Philadelphia, Richardson is credited with the movement to consultative sales training, and has authored books, such as, Stop Telling, Start Selling, Selling by Phone, and Sales Coaching: Making the Great Leap from Sales Manager to Sales Coach, published by McGraw-Hill. With over 21 years of experience, Richardson offers a fully integrated curriculum, seminars, eLearning, customized training and consulting services to Fortune 1000 corporations worldwide. The Richardson approach is to partner with clients globally to create training that supports the client's business strategies and objectives and results in accelerated development and increased performance. Richardson has trained approximately 200,000 professionals in over 25 countries and supports its clients with offices throughout the U.S., with European headquarters in London and additional international offices in Singapore, Brazil and Sydney, Australia. For more information visit www.richardson.com.

About Docent, Inc.

Docent, Inc. (NASDAQ:DCNT) is a premier provider of eLearning infrastructure and services for the enterprise and beyond. Our complete, integrated solutions increase revenue, cut costs, and build competitive advantage. Docent Enterprise, our award-winning Internet-based software platform for knowledge exchange, provides a complete infrastructure for developing, delivering, managing, and measuring eLearning for employees, customers, partners, and professional communities. Docent is headquartered in Mountain View, California, with other offices throughout the U.S., Europe, and Asia-Pacific.

About Quisic

uisic is an e-learning company dedicated to creating and implementing end-to-end business management education and training solutions for the corporate market. Quisic currently delivers online learning and training programs for over 200 clients and has trained and educated more than 800,000 learners worldwide. Quisic, which has earned more than 50 industry awards for courseware excellence, partners with top-tier corporations, content providers, thought leaders and business schools to create award-winning solutions that combine content, technology, service and community. Key corporate clients include Toyota, Lexus, United Airlines, Cisco, Citigroup and Qualcomm. Find out more about Quisic.

This press release contains forward-looking statements including statements within the meaning of the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. They are not historical facts or guarantees of future performance or events. They are based on current expectations, estimates, beliefs, assumptions and goals and objectives, and are subject to uncertainties that are difficult to predict. Often such statements can be identified by their use of words such as will, intends, expects, plans, believes anticipates, expects, and estimates. All forward-looking statements included in this release are based upon information known to the parties as of the date of this release, and none of the parties assumes any obligation to update any such forward-looking statements. These statements are not guarantees of future results and involve known and unknown risks, uncertainties and other factors that may cause actual results to be materially different from the results expressed or implied by this statements. Factors which could contribute to such differences include, but are not limited to, the ability of Docent, Richardson Company and Quisic to develop the eLearning infrastructure to meet the parties' specifications, and the receptiveness of the end users to eLearning.

Docent and Docent Enterprise are trademarks and/or registered trademarks of Docent, Inc. All other names are trademarks and/or registered trademarks of their respective owners.

To learn more about Richardson, please contact us at info@richardson.com.