Richardson Launches eLearning QuickSkills at Training 2001 in Atlanta, Georgia, March 5-7

Richardson Launches eLearning QuickSkills at Training 2001 in Atlanta, Georgia, March 5-7

Philadelphia, PA — March 5, 2001 — Richardson, a leading provider of sales training and management solutions for major corporations worldwide, will launch Six Critical Skills, the first program in a series of Richardson's new eLearning QuickSkills products, at Training 2001.

The Six Critical Skills program represents the core of the Richardson consultative sales methodology. It provides users with the building blocks to accelerate sales success through client-focused dialogue, understanding clients needs and building long-term relationships. The Six Critical Skills program is made up of eight modules and will be available at the Richardson booth #621 at Training 2001, a leading training industry event held in the Georgia World Congress Center.

Richardson QuickSkills are designed to offer clients the opportunity to implement blended learning and stand-alone eLearning solutions to impact business performance. Richardson QuickSkills are 15- to 45-minute quick-hitting Web-based modules drawn from Richardson's extensive library of time-tested, world-class sales and sales strategy curriculum.

Participants accessing Richardson QuickSkills experience highly interactive training modules with role plays, eTrainer coaching, performance support tools, evaluations and much more. Future releases will include the Richardson Sales Community, where peer counseling and live real-time coaching will be available, and mobile performance support tools via personal digital assistants.

"We are pleased to announce that Richardson is taking the first step in meeting the eLearning needs of our clients in the sales performance arena. The Richardson QuickSkills series offers our clients the ability to extend the learning process and provide sales professionals with on-demand access to time-proven learning and performance support," said Linda Richardson, CEO of Richardson.

"The launch of the Richardson eLearning QuickSkills marks a dynamic step in the growth of our company. We now have the ability to answer the diverse training needs of our clients and provide them with a sophisticated, integrated and comprehensive sales curriculum. Richardson's innovative QuickSkills combine cutting-edge technology with a learning-by-doing training methodology. Richardson QuickSkills enable Richardson clients to leverage its 20 years of client focused sales training experience at the click of a finger," said Linda Richardson.

The Richardson Six Critical Skills series will be available to Richardson customers and partners beginning in March, 2001. Over the next ten months additional Richardson eLearning QuickSkills programs will be released covering the following Richardson content areas: Consultative Selling, Consultative Negotiations, Customer Care, Coaching, Sales Presentations and Strategy.

The Richardson QuickSkills are powered by Docent Enterprise™ (NASDAQ: DCNT), an award-winning Learning Management System, and have been developed with the help of Quisic, a designer and developer of corporate eLearning solutions.

About Richardson

Richardson is a leading global provider of sales, sales management and customized sales training solutions. With over 20 years of experience, Richardson offers a fully integrated curriculum, seminars, eLearning, customized training and consulting services to Fortune 1000 corporations worldwide. The Richardson approach is to partner with clients globally to create solutions that supports the client's strategy, objectives and values to ensure results that accelerate development and increase performance. For more information visit

About Docent, Inc.

Docent, Inc. (NASDAQ: DCNT) is a premier provider of eLearning infrastructure and services for the enterprise and beyond. Our complete, integrated solutions increase revenue, cut costs, and build competitive advantage. Docent Enterprise, our award-winning Internet-based software platform for knowledge exchange, provides a complete infrastructure for developing, delivering, managing, and measuring eLearning for employees, customers, partners, and professional communities. Docent is headquartered in Mountain View, California, with other offices throughout the U.S., Europe, and Asia-Pacific.
For more information, visit us at, or call +1(650) 934-9500.

About Quisic

Quisic is an e-learning company dedicated to creating and implementing end-to-end business management education and training solutions for the corporate market. Quisic currently delivers online learning and training programs for over 200 clients and has trained and educated more than 800,000 learners worldwide. Quisic, which has earned more than 50 industry awards for courseware excellence, partners with top-tier corporations, content providers, thought leaders and business schools to create award-winning solutions that combine content, technology, service and community. Key corporate clients include Toyota, Lexus, United Airlines, Cisco, Citigroup and Qualcomm.Find out more about Quisic at

This press release contains forward-looking statements including statements within the meaning of the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. They are not historical facts or guarantees of future performance or events. They are based on current expectations, estimates, beliefs, assumptions and goals and objectives, and are subject to uncertainties that are difficult to predict. Often such statements can be identified by their use of words such as will, intends, expects, plans, believes anticipates, expects, and estimates. All forward-looking statements included in this release are based upon information known to the parties as of the date of this release, and none of the parties assumes any obligation to update any such forward-looking statements. These statements are not guarantees of future results and involve known and unknown risks, uncertainties and other factors that may cause actual results to be materially different from the results expressed or implied by this statements. Factors which could contribute to such differences include, but are not limited to, the ability of Docent, Richardson Company and Quisic to develop the eLearning infrastructure to meet the parties' specifications, and the receptiveness of the end users to eLearning.

Docent and Docent Enterprise are trademarks and/or registered trademarks of Docent, Inc. All other names are trademarks and/or registered trademarks of their respective owners.

To learn more about Richardson, please contact us at