Richardson Launches Compact Disk Training Support Tool for Call Center Agents

Richardson Launches Compact Disk Training Support Tool for Call Center Agents

PHILADELPHIA- September 25, 2003 - Richardson, a leader in blended sales training and consulting, today announced the launch of a new compact disk sales performance support tool for Call Center Agents called RichardsonLive: Call Center Consultative Telephone Selling™.

This hard-hitting CD contains seven concise audio tracks that cover the critical skills, strategies, and best practices that Call Center Agents need to build relationships, engage customers, and close more business. Linda Richardson, industry leader and founder of Richardson, presents listeners with the critical elements that make up an effective Call Center telephone sales framework including:

- Opening (for inbound and out bound calls)
- Need Dialogue
- Solution Dialogue
- Objections
- Closing

"Call Center Agents are looking for new ways to increase their performance," says Linda Richardson, CEO of Richardson. "With our new CD, an Agent can build skills when driving in a car, relaxing at home, going for a walk, or even taking a break from the phone. Our CDs are for self-starters who want to improve."
RichardsonLive: Consultative Telephone Selling draws from over 25 years of Richardson's vast experience in working to help Call Center Agents increase their level of sales and service. RichardsonLive puts learning in the hands of Agents so that they can learn critical models, skills, strategies and Call Center best practices. RichardsonLive can be purchased directly from Richardson's Website at:

It is available in a variety of file formats and can easily be played on most computer systems and compact disc players for on-demand training and reference.

Richardson Contact: 215-940-9255 or