POY Award

Richardson Receives Product of the Year Award Presented by Customer Interaction Magazine.

Philadelphia, PA — January 9, 2008 — Richardson, a leading sales training company, today announced that their Richardson QuickSkills™: Consultative Telephone Selling online sales training program has received The 2007 Product of the Year Award from Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine (www.cismag.com), the leading publication covering CRM, call centers, and teleservices since 1982.

Richardson QuickSkills™: Consultative Telephone Selling consists of high-impact, Web-based training courses designed to help telephone Sales Representatives maximize telephone sales opportunities by strengthening the skills needed to engage customers, build relationships, and close sales. Tailored for both inbound and outbound reps, this program includes six hard hitting courses which comprise the framework for a consultative telephone sale, from opening through close.

“We are excited to have our Richardson QuickSkills™ eLearning course, Consultative Telephone Selling, recognized as the Product of the Year by TMC,” says David DiStefano, CEO of Richardson. “We continue to strive to provide the highest quality sales and service training solutions to enable our clients to improve performance, drive results, and execute their sales vision. This award is validation of our commitment to product excellence.  In 2007 we released QuickSkills™ version 5.0 for the entire eLearning curriculum consisting of 59 courses, enabling rapid customization from the desktop. Through our sustained pursuit of innovation, Richardson will continue to set the standard for training excellence.”

“Richardson has proven they are committed to quality and excellence in solutions that benefit the contact center experience, as well as ROI for the companies that use them.  I am pleased to honor their hard work and accomplishments and look forward to more innovative solutions from Richardson in the future,” said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions.  “For 10 years, Customer Interaction Solutions magazine has been recognizing companies that have demonstrated excellence in technological advancement and application refinements.”

The 10th Annual Product of the Year Award winners will be featured in the January 2008 issue of Customer Interaction Solutions magazine. For more information about the Customer Interaction Solutions’ 2007 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.

About Richardson

Richardson is a leading, global sales training and consulting company dedicated to accelerating the productivity of sales professionals by ensuring they have the skills, strategies, and processes to achieve their objectives and implement their organization’s strategy.  Utilizing a comprehensive curriculum, coaching, consulting, diagnostic testing tools, and a proprietary customization process, Richardson helps develop the critical skills sales organizations need to win.  Richardson’s curriculum includes sales, sales management, strategy, negotiations, and service training delivered through seminars, one-on-one and team coaching, and interactive eLearning. Please visit www.richardson.com