Tips for Effective Team Calls: As Seen in Training Magazine

Tips for Effective Team Sales Calls

- By Linda Richardson

How often do sales managers in your organization “take over” client calls for their sales reps? Sometimes, there are pressing reasons for doing so. The salesperson, for example, may have frozen, or the client is too tough, the opportunity is too big, the situation is too tense, the silence is too long, or the salesperson is in over his head...But while there are times that all common sense seems to indicate that a sales manager should commandeer a call, her goal should always be to observe and participate in a supporting role, through live coaching, no matter the circumstances.

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