LGuide gives four stars to Richardson's Consultative Telephone Selling
Consultative Telephone Selling
"Consultative Telephone Selling" from Richardson is a series of 5 modules:
- Inbound Calls Opening
- Need Dialogue
- Resolving Objectives
- Solution Dialogue
Information is presented via text with optional audio and accompanying photos. There is some Flash-animated text. Each module has a multiplechoice assessment as well as frequent exercises.
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