Expert Advice: How to Take & Use Notes: As Seen in Selling Power Magazine

HOW CAN SALESPEOPLE take better notes?
First, by doing it every time you meet or talk by phone with a client.Some salespeople fail to take notes at all, says Linda Richardson, president of a Philadelphia sales-training firm called simply Richardson."They feel it puts them in asubservient position, or they think they'll remember what the client is saying - or should already know it," she says.Not so.By recording crucial information, you're showing clients that what they're saying is impotant, and that you're committed to follow-up.

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