Be a Double Bagger: As Seen in The Call Center Times Newsletter

Are you a no bag, one bag, or two bagger?

The “bags” are a metaphor for the level of customer care and how proactively you treat your customers — to help and keep them.

To define the categories, consider this situation in which a customer is making a purchase at a cash register.The “no bag” customer service person generally rings the sale up slowly, talks with a colleague, and asks if the customer wants a bag — which the customer may be expected to fill him/herself.

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