John D. Elsey is President and CEO of Richardson, leading the company’s global go-to-market strategy and vision around being a mission-critical resource to executive leaders who strive to improve and sustain revenue performance via world-class selling teams.
With more than 15 years of helping clients design and implement programs that drive measurable improvements to performance, John provides executive sponsorship to many of Richardson’s clients throughout their sales transformations. As a business executive himself, John combines his experience in skill development within the sales function with helping customers connect their human talent initiatives to what matters most — improvements in their companies’ operational metrics.
As the leader of Richardson’s global team, John is responsible for continuously pushing every member of the organization to deliver increasingly higher levels of satisfaction and results for a diverse range of clients. One of the fundamental ingredients to Richardson’s ability to achieve this goal is a genuine belief in the value of the solutions Richardson delivers.
“The past few years have been exciting for Richardson. We have brought many new training programs to the market, and created innovative ways to deliver our content. When I reflect on our success, I cannot help but attribute it to our fundamental understanding of the principles of consultative selling.
I truly believe that our Consultative Selling training program develops a customer-centric mindset, and when you sell with the customer’s perspective in mind it has a dramatic effect, unlocking a range of understanding about personal and business needs that lead to deeper relationships, and more strategic and profitable business that sustains over time. The interesting thing about consultative selling is that the concepts are intuitive, which means sales professionals can engage and adopt the practices simply, and yet, you can study it for 20 years and still find opportunities to improve your skills. For me, this means that our program unlocks limitless opportunities for our clients in any location or industry, and in the face of any challenge.”
Prior to joining Richardson, John held a variety of senior executive positions for the private sector and publicly traded companies, including several Chief Executive Officer roles with global responsibilities across the US, Europe, the Middle East, Africa, and the Asia-Pacific region. As our clients’ programs span geographies, cultures, languages, and operating divisions, John applies his experience of working in these complex environments to bear, advising clients on how best to avoid predictive failure points in transformational projects and which approaches maximized return on capital and resources invested.
John resides in Philadelphia, Pennsylvania with his family. He enjoys cycling, sailing, and traveling internationally.
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