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Service-to-Sales Training Programme

Unlock Revenue from Customer Services Conversations with Service-to-Sales Training

Customer service interactions often provide cues to additional customer needs. Your team can grow revenue and increase customer satisfaction by transforming those cues into new opportunities to grow revenue.

Service-to-Sales Training Programme

Richardson’s Service-to-Sales training programme helps customer service representatives turn cues into revenue.

The programme trains your team to build the process, skills, and confidence needed to have outstanding sales dialogues and ask for the business. The Framework is applied in highly customised scenarios that give participants real-life practice at turning service opportunities into sales.

Participants learn to engage customers in a consultative dialogue that resolves the initial need and ask drill down questions to understand additional needs. They are also trained to persuasively position solutions, resolve objections, and ask for the business.

Service to Sales Training Programme Learning Objectives

Upon completing the service to sales training programme you sales team will be better able to:

  • Execute a Service to Sales Framework that delivers a common language, process, and methodology for exceeding service expectations by meeting additional needs
  • Demonstrate skills and confidence in executing the most challenging parts of a sales scenario, such as transitioning from the service to sales portion of the dialogue, probing and qualifying the additional need, positioning to needs, resolving objections, and asking for the business

Service to Sales Training Programme Business Outcomes

Upon completing the service to sales training programme your sales team will experience the following business benefits:

  • Increase in the potential to provide an unexpected value add component to every customer service interaction
  • Improved revenues and customer satisfaction
  • Transform from a traditional service culture into a service and sales culture

Programme Delivery

Service-to-Sales is available as a one or two-day instructor-led training program, it is also available via synchronous virtual delivery.

Want More Info?

Complete the form and a team member will be in touch within 24 hours. If you need immediate assistance call us at 800-526-1650.