Service professionals often enjoy the greatest amount of access to customers. This access grants them the opportunity to delight customers, build loyalty, and add value by positioning additional services that might better solve the customer’s issue. However, for many service professionals, the ability to position additional services is an unfamiliar selling skill. Service professionals need training to change their thinking around how they approach the service call. Richardson Sales Performance, formerly Richardson and Sales Performance International, offers programmes specifically designed to develop the mindset and skills to transform service professionals into an important new source of revenue.
This programme provides customer service representatives with the process, skill, and attitude to effectively and efficiently lead customer calls while identifying opportunities and cues to provide further value and sell additional products and solutions.
Richardson Sales Performance's Enhanced Service for Retail Banking programme helps retail banking professionals execute customer service that rises to the level of a competitive advantage, shift their mindset to view sales as a way to add additional value to the customer, and position additional services and products as part of the solution.