Training Programmes for Service Professionals
Train your customer service team to deliver unexpected value
Make the insights gained from customer service conversations a source of value for your business and your customers
Service professionals often enjoy the greatest amount of access to customers. This access grants them the opportunity to delight customers, build loyalty, and add value by positioning additional services that might better solve the customer’s issue. However, for many service professionals, the ability to position additional services is an unfamiliar selling skill. Service professionals need training to change their thinking around how they approach the service call. Richardson Sales Performance offers programmes specifically designed to develop the mindset and skills to transform service professionals into an important new source of revenue.