Consultative Inside Sales Training

Consultative Inside Sales Training Program Overview

The Consultative Inside Sales training program trains sales professionals who sell over the phone to connect solutions to needs and drive tailored value. It offers a specific framework designed to fit the inside sales model. Sales professionals learn about the biases and psychological principles at work in customer interactions and how to navigate them. Key training topics include:

• Connecting with both inbound and outbound sales calls
• Building skills to gain a deeper understanding of customer needs
• Positioning value that differentiates
• Resolving sales objections
• Asking for committment

Sales Performance Platform Example: Connecting with an Inbound Call

The video below is from the Consultative Inside Sales Training program on our Sales Performance Platform. It demonstrates an ineffective example of the skill of connecting with an inbound call with coaching insights.

Learn more about Richardson Acclerate^TM by clicking here.

Consultative Inside Sales Training Program Business Benefits

Upon completing the Consultative Inside Sales training program, your team will experience the following business benefits:

• Differentiation through a constant focus on satisfying your customers’ needs and continuously bringing solutions that add value with each phone call
• Shortened sales cycle by closing more profitable opportunities faster by leveraging telesales skills training within your organization
• Expanded depth and breadth of a solution during telesales conversations through cross-selling additional products and services
• Increased effectiveness and quality assurance of phone selling through a consistent, organization-wide sales process
• Continuous improvement from sharing a common “language” and best practices for teleselling that increases the effectiveness of coaching sessions