World Cup - The Best Amends
France’s behavior in the World Cup has given leaders and coaches much to think about. That the French Team dishonored itself is irrefutable. But as the proverb says, “Pride goeth before the fall.” It is obvious the French team fell, but is it a good idea for France to kick its own team when it is down?
“Success has many fathers while failure is an orphan.” If France is to speak up, isn’t it better to acknowledge the problem, apologize, and commit to take corrective action rather than label the behavior as “moral disaster,” call its players “spoiled celebrities,” and so on? How leaders can take responsibility, not distance themselves from the behavior of the team, and still reject the behavior is an enormous challenge, as the World Cup has shown. Is it OK for a leader to distance him or herself from the team when it seems impossible to monitor the behavior?
You know as a leader it is your job to set the code of ethics and standards of behavior and foster a culture that embodies those standards. But how do you handle it if your team/salesperson’s behavior does not reflect your code of behavior or values?
A team reflects the organization. Culture plays a role in individual and team behavior. The best amends is a genuine apology and a commitment to amend the situation no matter what it takes.