Job Title: Help Desk Coordinator
Description: You will ensure high quality technical, operational and procedural support for system user community including on-site, remote, and global users. Responsibilities include support via phone, web, and email for on-site and home office desktop support, rollout and change management of applications.
Skills Required: Microsoft Office 2003, Exchange 2003. Windows XP, Adobe Flash player, Adobe Acrobat, hardware implementation and upgrades, Windows Active Directory and TCP/IP, network printing/scanning. Must possess the ability to diagnose and troubleshoot hardware, software, and network connectivity issues including: Cable/DSL Modems and Routers with connectivity in a Windows XP environment.
Desired Skills: Blackberry, Windows Mobile 2005, Windows Vista, Numara Track-It!, VoIP, Microsoft Dynamics SL & CRM, Crystal Reports, Cisco VPN