Call Center Training

Make your Call Center the exception to the rule.

Reduce churn
Improve pick-up time
Increase cross-selling
Reduce call backs and redirects
Receive higher quality ratings
Obtain first call resolution

The phone rings. Whether it is an outbound call to a prospect or customer, or an incoming call to your Call Center... you want your people prepared to maximize the contact.

Success is where preparation meets opportunity, and Richardson training programs are designed specifically for Call Center professionals to help ensure success. We offer highly interactive Web-based, instructor-led (ILT), or blended training solutions that help answer the needs of today’s changing Call Centers.

Comprehensive Training Solutions

For nearly 30 years, Richardson has been committed to supporting our clients in successfully implementing their strategies and achieving results. Our sales, service, and management training and consulting solutions are relevant, challenging, and positively impact Call Center performance.

Drawing on our extensive industry, sales, and training experience, we customize our solutions to support you in achieving your objectives. This approach provides you with total flexibility in meeting the needs of all members of your Call Center and service team. Our blended sales curriculum is the broadest and deepest in the industry and addresses all phases of a Call Center sales cycle.

Call Center Training Topics

Consultative Telephone Selling
Exceptional Customer Care
Upselling/Cross-selling
Developmental Coaching
In-the-Action Coaching
Product Knowledge
Executive Coaching

Representative Call Center Clients

FedEx
Dell Computer Corporation
Sears
Trilegiant
Chase
US Air
CDW

Click here to read a sample case study.