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Teleselling Skills for Customer-Focused Solutions

Teleselling Skills for Customer-Focused Solutions

CLIENT:

Global Telecommunications Company

THE CHALLENGE:

Develop the necessary teleselling skills to identify and close more business in various markets and increase the participants' skill and confidence in selling customer-focused solutions to new and existing clients.

RICHARDSON SOLUTION:

Richardson developed a two-day Consultative Teleselling Seminar for a group in this leading global telecommunications organization.

THE RESULTS:

A follow-up survey covering six weeks of business after the seminar showed the following:

Participants directly attributed the close of $166,773 in deals to the skills learned during this seminar.

The participants' improved selling skills helped them to negotiate over $124,543 in more sales.

When compared to the program's total cost of $26,200, the seminar represents an ROI of $265,116.

75% of participants indicated that the Teleselling Program has had either a very positive or extremely positive impact on their sales results.

84% of participants are applying the closing skills on a daily basis or practically every day.

83% of participants use these new skills every day or practically every day in preparation for calls.

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